Frequently Asked Questions
Shipping and delivery
How much does shipping cost?
Nothing. Shipping is free on every order, with no minimum order value and no handling or service fees.
How long will my order take?
2 to 4 business days to any United States address. That is 0–1 business day for us to pack and dispatch, plus 2–3 business days in transit with the carrier.
Is there an order cut-off time?
Yes — 10:00 PM Pacific Time. Orders placed before the cut-off start processing the same day. Orders placed after it start processing on the next fulfilment day. We pack and ship Monday to Saturday.
Where do you ship from?
Our own warehouse in San Jose, California. Every item we sell is physically in stock there before we list it.
Do you ship internationally?
Not at present. We currently ship to United States addresses only.
How do I track my order?
We email you a tracking number as soon as the carrier collects your parcel. If you have not received tracking within 2 business days, email support@youvskey.com.
Returns and refunds
What is your return window?
30 days from delivery.
Can I return something just because I changed my mind?
Yes. We accept returns for both defective and non-defective items — change of mind is fine. The item needs to be complete and in resaleable condition, new or only slightly used.
Who pays return shipping?
The customer pays return postage on change-of-mind returns. If the item arrived damaged, defective, or we sent the wrong thing, we pay and send you a prepaid label.
Is there a restocking fee?
No. We never charge one.
How do I start a return?
Email support@youvskey.com or call +1 (408) 503-3542 with your order number. We reply within 1 business day with an RMA number and the return address. No account or login needed.
How long do refunds take?
Refunds are processed within 7 days of your return reaching our warehouse, back to your original payment method. Your bank may take a few extra days to show it.
Do you accept exchanges?
Yes. Tell us which replacement item you want when you contact us.
Can I cancel my order?
Yes, free of charge, any time before it ships. Email us as soon as you can.
Payment and security
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and PayPal. All transactions are in US Dollars.
Is checkout secure?
Yes. Every page, including checkout, uses an encrypted HTTPS connection with a valid SSL certificate, and payments are handled by PCI-DSS compliant processors. We never see or store your full card number.
Will the price change at checkout?
No. The price on the product page is what you pay. The only addition is applicable US sales tax, shown clearly before you confirm.
Do I need an account to order?
No. Guest checkout is always available. Creating an account is free and entirely optional.
Products and orders
Are your products in stock?
Yes. We only list items physically held in our San Jose warehouse. If something sells out, the product page shows it as sold out rather than accepting an order we cannot fill.
Are you an authorised dealer for the brands you sell?
We are an independent retailer. Unless a product page explicitly says otherwise, we are not an authorised dealer or agent for, and are not affiliated with, any third-party brand.
Something arrived damaged. What now?
Email us within 7 days of delivery with photos. We will send a free replacement or a full refund — your choice — at no cost to you.
Still need help?
YOUVSKEY
789 Golden Creek Terrace, San Jose, California 95111, United States
Email: support@youvskey.com
Phone: +1 (408) 503-3542
Support hours: Monday to Saturday, 9:00 AM – 6:00 PM Pacific Time