Refund policy

Last updated: 17 August 2026

At YOUVSKEY we want you to be happy with every order. If something is not right, you can return it. This policy explains exactly how, and applies to all orders shipped within the United States.

Return window

You have 30 days from the date your order is delivered to request a return. Requests made more than 30 days after delivery cannot be accepted.

What we accept

  • Defective, damaged or incorrect items — always accepted.
  • Change of mind / buyer's remorse — also accepted. The item does not have to be faulty for you to return it.
  • Product condition — we accept items that are new, and items that are slightly used, provided they are complete and in resaleable condition with all original parts and packaging.
  • Exchanges — yes, we accept exchanges. Just tell us which replacement item you would like when you contact us.

Items we cannot accept

  • Personal care and hygiene items that have been opened or used (for example ear cleaning tools, body scrubbers, or shower heads once installed).
  • Items returned without their original packaging or with parts missing.
  • Gift cards.

How to start a return

  1. Email support@youvskey.com or call +1 (408) 503-3542 within 30 days of delivery.
  2. Include your order number, the item or items you want to return, and the reason. Photos help if the item arrived damaged.
  3. We reply within 1 business day with a Return Merchandise Authorization (RMA) number and the return address.
  4. Pack the item securely, write the RMA number clearly on the outside of the box, and ship it back to us.

You do not need an account, a login, a subscription, or any personal information beyond your order details to request a return.

Return method and shipping cost

  • Method: returns are accepted by mail only. We do not offer in-store or drop-off returns.
  • Return label: the return shipping label is the customer's responsibility. You choose the carrier and pay the return postage.
  • Exception: if the item arrived damaged or defective, or we sent the wrong product, we pay the return shipping and will email you a prepaid label.
  • Restocking fee: none. We never charge a restocking fee.

Return address

YOUVSKEY Returns
789 Golden Creek Terrace
San Jose, California 95111
United States

Please contact us for an RMA number before shipping anything back. Parcels sent without an RMA number may be delayed.

Refunds

Once your return arrives at our warehouse we inspect it and issue your refund. Refunds are processed within 7 days of us receiving the returned item. The refund is issued to your original payment method. Your bank or card issuer may take a few additional business days to post the credit to your statement.

Shipping is free on all our orders, so there is nothing to deduct — you receive the full product price back.

Cancellations

Orders can be cancelled free of charge at any time before they ship. Email support@youvskey.com as soon as possible. If the order has already shipped, please treat it as a standard return under this policy.

Damaged or incorrect items

Please inspect your order on arrival. If an item is defective, damaged, or not what you ordered, contact us within 7 days of delivery with photos and we will send a free replacement or issue a full refund — your choice — at no cost to you.

Contact us

YOUVSKEY
789 Golden Creek Terrace, San Jose, California 95111, United States
Email: support@youvskey.com
Phone: +1 (408) 503-3542
Support hours: Monday to Saturday, 9:00 AM – 6:00 PM Pacific Time